No Returns Policy

For health, safety, and regulatory reasons, we are unable to accept returns on any products once they have left our facility. This applies to all items including pen systems, syringes, cartridges, pen tips, vial cases, and reconstitution supplies, regardless of whether they have been opened or used.

We take great care to inspect and pack every order accurately before shipment. If something doesn't seem right with your order, please reach out to us — we want to make it right.

Defective V-2 Pen — The Only Exception

The sole exception to our no-return policy applies to the V-2 Pen. If your V-2 Pen arrives in a defective condition — meaning the defect is the result of a manufacturing issue and is present upon first receipt — we will replace it at no charge.

To qualify for a replacement:

• The defect must be reported within 7 days of the delivery date
• You must provide photos or a short video clearly showing the defect
• The pen must not have been used, modified, or damaged after receipt

Normal wear, accidental damage, or issues resulting from misuse do not qualify. Contact us at support@beyondpeps.com and we will assess your claim and respond within 2 business days.

Something Wrong With Your Order?

Shipping Insurance

Coaching Session Cancellations

• Free consultations may be cancelled at any time with no penalty
• Paid session cancellations made 24+ hours in advance receive a full refund
• Cancellations made less than 24 hours before the scheduled session are non-refundable