We want you to be completely satisfied with your purchase. Please review our return and refund policy below.

Returns

We accept returns on eligible items within 30 days of the delivery date, subject to the following conditions:

• Items must be unused, unopened, and in their original packaging
• Items must be in the same condition as when received
• Proof of purchase (order confirmation or receipt) is required

Non-Returnable Items

The following items are not eligible for return:

• Opened or used syringes, needles, or any single-use items (for health and safety reasons)
• Downloadable or digital products
• Coaching sessions that have already been conducted
• Items marked as final sale at time of purchase

How to Initiate a Return

1. Email us at support@beyondpeps.com with your order number and reason for return
2. We will respond within 2 business days with return instructions and a return authorization
3. Ship the item back using the provided instructions — do not send items without prior authorization

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us at support@beyondpeps.com within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.

Coaching Session Cancellations

• Free consultations may be cancelled at any time
• Paid session cancellations made 24+ hours in advance receive a full refund
• Cancellations made less than 24 hours before the session are non-refundable